General Terms and Conditions for a Webshop

(Status: 01 January 2023)

Scope of application
2. contracting party
3. conclusion of contract
4. right of cancellation
5. prices and shipping costs
6. delivery
7. payment
8. reservation of title
9. warranty for material defects
10. settlement of disputes

General Terms and Conditions of Business

Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from SIT Mertert Camping Webshop to consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity.

Contracting party

The purchase contract is concluded with SIT Mertert, 31, rue du Parc, L-6684 Mertert

Conclusion of contract

3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.

3.2 By clicking on the button [Buy/Order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending you an order confirmation by e-mail immediately after receiving your order.

Right of cancellation

4.1 If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of cancellation in accordance with the statutory provisions.

4.2 If you as a consumer make use of your right of cancellation in accordance with section 4.1, you must bear the regular costs of the return shipment.

4.3 In all other respects, the provisions set out in detail in the following cancellation policy apply to the right of cancellation.

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of cancellation, you must inform us [enter the name of the entrepreneur, address, telephone number and email address] of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post or an email). You can use the attached sample cancellation form, but this is not mandatory. You can also fill in and send the sample cancellation form or another clear declaration electronically on our website (insert Internet address). If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by e-mail).

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us or to (insert the name and address of the person authorised by you to receive the goods, if applicable) immediately and in any case within fourteen days of the day on which you inform us of the cancellation of this contract at the latest. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

– End of the cancellation policy –

4.4 SIT Mertert provides the following information on the model cancellation form in accordance with the statutory provisions:

Model cancellation form
(If you wish to cancel the contract, please complete and return this form).

– To [the name, address and e-mail address of the entrepreneur must be inserted here by the entrepreneur]:
-I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*)
-Ordered on (*)/received on (*)
-Name of the consumer(s)
-Address of the consumer(s)
-Signature of the consumer(s) (only for notification on paper)
-Date __________
(*) Delete as appropriate

Prices and shipping costs

5.1 The prices stated on the product pages include statutory VAT and other price components.

5.2 In addition to the prices stated, we charge a flat rate of ____ Euro per order for delivery within Germany. The shipping costs will be clearly communicated to you again on the product pages, in the shopping basket system and on the order page.

5.3 If payment is made by cash on delivery, an additional fee of ____ euros will be charged by the deliverer on site. No further taxes or costs are incurred.


6.1 Delivery is only made within Germany with ____.

6.2 The delivery time is up to 3 days. We will point out any deviating delivery times on the respective product page.


7.1 Payment can be made either in advance or cash on delivery.

7.2 If you choose to pay in advance, we will provide you with our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title

The goods remain our property until full payment has been received.

Warranty for material defects

SIT Mertert shall be liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff of the German Civil Code.

Dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: We are prepared to participate in a dispute resolution procedure before a consumer arbitration board for the settlement of disputes with consumers or are obliged to do so in accordance with ____ (specification of the legal standard or contractual agreement).

The competent consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, We will participate in a dispute resolution procedure before this body to resolve the disputes mentioned.

Alternative: The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.